Terms and Conditions
1 - Initial introduction
1.1 By making a purchase with us, you are agreeing to the following terms and conditions.
1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Pink Gellac.
1.3 These terms and conditions can be alterered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.
2 - Payment
2.1 Payment is taken from your card at approximately 2 am in the morning on the day following the time it is despatched, when all of our processing is performed. If you wish to cancel an order after this, simply let us know and we will refund the amount in full. Please see Returns Policy
2.2 Payment is only taken when your goods are ready for despatch. However when using Paypal to pay your payment may be instant and therefore unable to be delayed until the time of despatch. If an item is cancelled before it is despatched and it has been charged it will be refunded.
3 - The contract of sale
3.1 On occasion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the contract and relist the product at the correct price.
3.2 We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by our automated algorithms or by a member of staff, at which point the order status is set to 'Pick in progress'. Our initial order status, 'Processed' does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Pick in progress' to 'Declined' should our order become unacceptable for any reason.
3.3 The contract made between us through any transaction is governed by the laws of England, using only the English language.
4 - Privacy
4.1 Pink Gellac UK Ltd only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server.
4.2 Pink Gellac UK Ltd do not sell or lease any of your personal information. All information left with Pink Gellac is entirely confidential.
4.3 You have the option to subscribe to our newsletter in the checkout, and this information is not used for any purpose.
5 - Security
5.1 Your IP is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
6 - Delivery
6.1 The delivery estimate for each item is stated on the product details screen. Our next day delivery rate is almost always over 99.5%. Although we endeavour to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines. In these cases you will be notified by email. Should this happen, you have the right to either continue with the order or cancel it.
6.2 If there are any problems with the delivery itself or the delivery timescale, we may also offer you some form of compensation for the delay. This is generally in the form of a postage refund. If the postage was free, we may offer you a gift voucher of your next purchase. Please note that it must first be confirmed with the delivery service to see if a delivery was late before any such action can be taken.
6.3 Lost deliveries. Pink Gellac UK Ltd use the Royal Mail and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:
- Royal Mail Recorded Delivery / 1st class - 10 working days to confirm a lost parcel
- Royal Mail 9am / Track 24 - 10 working days to confirm a lost parcel
- Royal Mail International Delivery - 21 working days to confirm a lost parcel
- DHL Express - 10 working days to confirm a lost parcel
- DHL Global Mail - 21 working days to confirm a lost parcel
Please note that Pink Gellac UK Ltd cannot refund orders or send replacement until it has been confirmed that the parcel is actually lost. This is because in almost every case of a delayed parcel, the item will be delivered within the above timescales.
Customs: For orders placed outside of the EU customs charges may be applicable. We are not responsible for these charges.
6.4 In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the Royal Mail to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
6.5 Most orders shipped by Pink Gellac UK Ltd requires a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.
6.6 Next day delivery is not guaranteed for orders placed on the Amazon marketplace. In almost all cases, however, it is possible. Next day delivery on this platform is subject to our order processing system receiving the order from Amazon in time before our delivery cut off time.
6.7 Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatoree.
6.8 If an item is returned to us undelivered because it was not collected or received by the recipient, we offer to redespatch your order one time at no extra charge. If it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. If a delivery is failed, it is the customer's responsibility to contact the local sorting office to organise a redelivery or collection.
6.9 When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
6.10 Deliveries to EU Member states other than the UK: When you place an order on our website, these items will be supplied to you by Pink Gellac UK Ltd.
7 - Prices
7.1 All prices are inclusive of VAT (Value Added Tax) charged at the current UK rate based on your delivery address.
7.2 No VAT is payable on items exported from the EU, but this does not affect the amount payable to Pink Gellac UK Ltd for your purchase.
7.3 Our prices change daily. Generally, we release new prices on a schedule and prices change at midnight only, and we also inform you of this scheduled price change in advance on the product page. However, we may also update prices during working hours.
7.4 All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.
7.5 We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.
8 - Returns and the cooling off period
8.1 Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.
8.2 Refunds are processed as promptly as possible. Returns volume is unpredictable in seasonal periods - most refunds are processed on the day of receipt, but please allow up to a maximum 14 days for the refund to be complete.
8.3 You should inform us within 30 days of receipt of the goods to inform us that you wish to return your product. The buyer is required to pay the return postage. If the goods are faulty or not as described, the postage will be reimbursed.
8.4 If a visual defect is found with the item(s) on arrival (out of the box), you must notify us within 48 hours.
9 - Copyright
9.1 All text and images on this website remains either the copyright of Pink Gellac. Usage of any of this material is prohibited, unless authorised by the copyright holder. Pink Gellac is authorised to use all images that are used on this website.
9.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.
10 - Risk and title change
10.1 Risk of loss and damage of products is assumed by you from the moment the product(s) are delivered.